" I would like to acknowledge Sandy, from the Service Department at the University Ford in Chapel Hill, for her exemplary first line interaction with customers. We bought a car in 2014 and have serviced our cars there. She is extremely accommodating and very friendly. She goes out of her way to meet our needs. She is truly customer oriented, way beyond our expectations. Sincerely, Milada Williamson "

" Excellent service! We were in a time crunch and Eric did all he could to ensure we were accommodated! Thanks again for a great experience! "

" A couple of weeks ago, my daughter had her car towed to University Ford because the steering went out. Since she had to work and I am retired, I called service and talked with Sandy. She told me what was going on and what it would cost. Every time she thought I needed to know something, she would call. I requested certain information by email, and she sent it to me in the amount of time she told me I would receive it. Once the exact problem was diagnosed, it only took three days for the work to be completed. I h... "

" David was genuinely concerned with my needs future and present regarding my vehicle purchase. He listened to me and responded with several options. I especially liked his pink shirt. Great experience and no pushy salesman thank you David. "